Privacy Policy
Last updated: April 2026
Introduction
Tekton Services LLC ("Tekton Services," "we," "us," or "our") operates an SMS-based home services platform that connects customers with local contractors. This Privacy Policy describes how we collect, use, and protect your personal information when you use our services.
Information We Collect
When you interact with Tekton Services via SMS or through our website, we may collect the following information:
- Contact information: Your name, phone number, and home address
- Service request details: Descriptions of the home services you need, scheduling preferences, and project requirements
- SMS message content: The text messages you send to and receive from our platform as part of the service coordination process
- Transaction information: Payment details related to services rendered (processed securely through our third-party payment processor)
- Feedback and ratings: Reviews and ratings you provide about contractors and completed services
How We Use Your Information
We use the information we collect solely to provide and improve our home services platform:
- Service delivery: To match you with qualified local contractors, coordinate scheduling, and facilitate communication between you and contractors through our platform
- SMS communications: To send you service-related messages including job status updates, contractor quotes, scheduling confirmations, service completion notices, and feedback requests
- Contractor matching: To use your location and project details to identify the most suitable contractors for your needs
- Payment processing: To facilitate secure payment transactions between you and contractors
- Service improvement: To analyze usage patterns and feedback to improve our platform and the quality of service we provide
Information Sharing
We do not sell, share, rent, or provide your personal information, including your mobile phone number, to third parties for marketing or promotional purposes.
We share your information only in the following limited circumstances:
- Contractors: When you confirm a job, we share your name and address with the assigned contractor solely so they can perform the requested service. Your phone number is never shared directly with contractors -- all communication is relayed through our platform.
- Payment processing: We share necessary transaction details with our payment processor (Stripe) to facilitate secure payments.
- Legal requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
Mobile Information Privacy
Your mobile phone number and any information collected through SMS interactions will not be shared with or sold to third parties or affiliates for marketing or promotional purposes. Mobile information will be used exclusively for the purpose of providing our home services platform and related service communications.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, secure access controls, and regular security reviews.
Data Retention
We retain your personal information only for as long as necessary to provide our services to you and to fulfill the purposes described in this policy. If you opt out of SMS communications, we will retain your phone number on our opt-out list to ensure we honor your preference.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of SMS communications at any time by replying STOP to any message
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:
Tekton Services LLC
info@tektonservices.llc