Terms & Conditions

Last updated: October 15, 2026

1. Agreement

These Terms & Conditions ("Terms") govern your use of the Tekton Services website, SMS numbers, quotes, booking, and related services (together, the "Service") operated by Tekton Services LLC ("Tekton," "we," "us," or "our"), a Florida limited liability company.

By texting our customer number, requesting a quote, accepting a quote, scheduling work, paying for a job, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

Our separate SMS Messaging Terms and Privacy Policy also apply. If there is a conflict about how text messaging works, the SMS Messaging Terms control for that topic. If there is a conflict about who you contract with for the home-service job or who is merchant of record, these Terms control.

2. Who you contract with (merchant of record)

You buy the job from Tekton. Tekton quotes, sells, and is responsible to you as the merchant of record for the home services you book through the Service.

Independent contractors ("Contractors") perform the physical work as Tekton’s vendors. Contractors are not your co-contractors for payment purposes, are not employed by Tekton as employees unless we say otherwise in writing, and are not authorized to change Tekton’s quote, refund policy, or payment terms.

You do not enter a separate service contract with the Contractor for payment of the job price. Payment runs Customer → Tekton (via Stripe). Tekton pays Contractors separately after the job meets Tekton’s completion / quality rules.

This section replaces any older marketing or terms language that described Tekton as “not a party” to the customer–contractor service relationship or as merely a payment facilitator between you and a Contractor.

3. What we offer

Tekton offers SMS-coordinated home services in areas we serve (currently centered on Ave Maria / Collier County, Florida, and expanding as we announce). Typical work includes pressure washing / soft washing, painting, and handyman-type jobs. We may quote other residential services when we have coverage.

We may decline, cancel, or rescope a request if we lack coverage, cannot meet your timing, identify unsafe conditions, or otherwise cannot fulfill the job on acceptable terms.

4. How the Service works

1. You text the customer number (848) 283-5866 (or use other channels we publish) describing the job. Photos help but are not always required.
2. We send an itemized quote (price, scope assumptions, and any visit/consult needs).
3. You accept a quote and schedule a time window we confirm.
4. We dispatch a Contractor from our network. Communication stays on Tekton SMS numbers; customers and Contractors do not exchange phone numbers through us.
5. After the work is done (and any quality check we require), we send a secure Stripe payment link. You pay Tekton. We then pay the Contractor by bank transfer / ACH through Stripe Connect according to our Contractor terms.

Exact timing of the payment link may vary by job type; we will tell you in the quote or completion messages when payment is due.

5. Quotes, price, and changes

Quotes are based on the information you provide (description, photos, access, surface conditions). If on-site conditions materially differ from what you described, we may revise the price or scope before or during work. We will text you the change and get your acceptance before charging a higher price, except for minor adjustments you already approved in the quote text.

Until you accept, a quote is an offer we may update or withdraw. Accepting a quote (including by clear SMS assent such as “YES,” “BOOK,” or following a booked schedule we confirm) creates a binding order for that scope at the stated price, subject to these Terms.

Tips, taxes (if any), and pass-through fees will be stated before you pay when they apply.

5A. AI-assisted communications and estimates

Many of our texts are drafted and sent by an automated system that includes artificial intelligence (AI). We also use AI to help estimate size and scope from the photos you send and from imagery of the service address. Prices come from Tekton’s set rate cards and formulas, not from the AI.

An estimate based on photos or imagery is still a quote under Section 5. If conditions on site materially differ, we may revise the price or scope as described in Section 5, and we will get your acceptance before charging a higher price.

Tekton staff can review conversations and step in. Our system is designed not to claim to be a person. Tekton remains responsible for our quotes and messages to you. More detail is in our SMS Messaging Terms and Privacy Policy.

6. Scheduling, access, and customer duties

You agree to:

• Provide accurate address, access instructions, pets/gates/alarms, and HOA or property constraints.
• Be reachable on the phone number you text from (or an alternate you give us).
• Ensure someone 18+ can grant access during the appointment window, or provide agreed access (lockbox, etc.).
• Move vehicles, furniture, or belongings as reasonably needed for the scoped work, or tell us in advance if you cannot.

Missed appointments, denied access, or unsafe conditions may result in rescheduling, a reasonable trip / cancellation fee disclosed in advance when we impose one, or cancellation of the job.

7. Contractors and quality

Contractors are independent businesses or individuals. They supply their own tools, methods, and (unless we agree otherwise in writing) materials within the quoted scope. We require Contractors to maintain insurance as we specify and to self-attest to licenses where applicable; we may verify, but we do not warrant that every attestation is complete or accurate.

Tekton remains your merchant of record and the party you contact for quotes, scheduling changes, payment, refunds, and complaints. Outcome standards for a job are those in your quote and any written follow-up we send. Day-to-day work methods are the Contractor’s, consistent with those outcome standards and applicable law.

If you are unsatisfied, text or email us promptly (ideally within 48 hours of completion). We may arrange rework, a partial refund, or another remedy we find reasonable. Rework may use the same or a different Contractor.

8. Payment terms

• Merchant of record. Tekton Services LLC is the merchant of record for all customer charges for booked jobs.
• Processor. Payments are processed by Stripe. Card data is handled by Stripe; we do not store full card numbers.
• When you pay. Unless your quote says otherwise, you pay after the job is completed (or after any required quality check) using the Stripe payment link we send. Unpaid completed work may accrue collection steps we describe by text/email; we may suspend future bookings until balances are cleared.
• Chargebacks. You agree to contact us first to resolve billing issues. Unfounded chargebacks may lead to account restrictions where allowed by law and card-network rules.
• Contractor payouts. Contractors are paid by Tekton (typically ACH / bank transfer via Stripe Connect) after completion rules are met. Contractors are not card-accepting merchants for your job and do not take your card payment directly.

9. Cancellations and refunds

• Before the appointment window starts. You may cancel by texting us. If we have not yet dispatched or incurred non-recoverable costs, cancellation is typically free; we will confirm by text.
• Late cancel / no-show. If you cancel after the Contractor is en route or within a short window we disclosed, or nobody provides access, we may charge a reasonable fee disclosed in your quote or cancellation message.
• After completion. If work was not performed as quoted, contact us for rework or a refund discussion. Approved refunds are issued to the original payment method when possible.
• No cash refunds unless we expressly agree in writing.

We will not hide material refund rules. If a specific job has different cancel/refund terms, those terms in the quote control for that job.

10. SMS communications

Customer SMS runs on (848) 283-5866. Contractor SMS runs on (888) 786-8579. Full consent, message types, frequency, STOP/HELP, and rates rules are in our SMS Messaging Terms.

Summary for customers: by texting our customer number you consent to service-related SMS (quotes, scheduling, payment links, status, feedback). Message frequency often runs about 5–15 messages per job interaction; more if there are changes or disputes. Msg & data rates may apply. Reply STOP to opt out or HELP for help. Consent to SMS is not a condition of purchase; you may also email info@tektonservices.llc.

11. Privacy

We handle personal information as described in our Privacy Policy. We do not sell your mobile number for third-party marketing.

12. Prohibited use

You may not use the Service for unlawful purposes, to harass Contractors or our staff, to circumvent payment, to scrape or attack our systems, or to misrepresent your identity, property rights, or authority to authorize work at the job site.

13. Disclaimers

Except as expressly stated in your quote or these Terms, the Service and website are provided as available. We do not guarantee uninterrupted SMS delivery (carriers and handsets can fail). Weather, access, supply, and safety issues can delay jobs.

To the extent allowed by Florida and federal law, we disclaim implied warranties that go beyond the work and remedies described in your quote and these Terms. Nothing in this section makes Tekton “not responsible” for being merchant of record or for refunds we owe under Section 9.

14. Limitation of liability

To the fullest extent permitted by law, Tekton’s total liability arising out of a job or these Terms is limited to the amount you paid Tekton for that job (or, if you have not yet paid, the accepted quote price for that job). We are not liable for indirect, incidental, special, consequential, or punitive damages (including lost profits or emotional distress), except where the law does not allow that limit (for example, certain claims for personal injury caused by our gross negligence or willful misconduct, where such a waiver is unenforceable).

Some jobs involve inherent property risk (water, chemicals, heights, older surfaces). We and our Contractors will use reasonable care consistent with the quote; pre-existing damage, fragile surfaces, and undisclosed conditions remain your risk unless the quote says otherwise.

15. Indemnity

You will defend and indemnify Tekton and its members, staff, and agents against claims arising from (a) your breach of these Terms, (b) your inaccurate job information or lack of authority to authorize work at the site, or (c) injury or damage caused by your intentional misconduct, to the extent allowed by law.

16. Governing law and disputes

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Exclusive venue for disputes that proceed in court is the state or federal courts serving Collier County, Florida, unless applicable law requires otherwise. Before filing, please email info@tektonservices.llc and give us a reasonable chance to resolve the issue.

17. Changes

We may update these Terms by posting a new version with a new “Last updated” date. Material changes apply going forward. Continued use of the Service after posting constitutes acceptance of the updated Terms for new quotes and jobs. For an already-accepted quote, the Terms in effect at acceptance continue to apply to that job unless we both agree otherwise in writing (including clear SMS assent).

18. Contact

Tekton Services LLC
Email: info@tektonservices.llc
Website: https://tektonservices.llc
Customer SMS: (848) 283-5866