Terms & Conditions

Last updated: September 2026

Program Name

Tekton Services SMS Home Services Platform

Program Description

Tekton Services is an SMS-based home services marketplace operated by Tekton Services LLC. Our platform connects customers with trusted local contractors for home service needs including general contracting, plumbing, electrical, HVAC, roofing, painting, flooring, and landscaping. All communication between customers, contractors, and our service is conducted via text message. By using our service, you agree to the following terms.

Program Phone Numbers

Tekton Services uses two dedicated SMS numbers to keep customer and contractor conversations separated:

• Customer number: (848) 283-5866. Customers text this number to start a service request and will receive all customer-facing messages from this same number.
• Contractor number: (888) 786-8579. This number is used for contractor-facing communications only. It is published on our contractor page, and a Tekton Services representative identifies it to each contractor before the contractor joins the network, so every contractor knows which number will text them. Only contractors who have agreed to join the Tekton Services network receive messages from this number.

Customers and contractors never text each other and never see each other's phone number. Each party texts Tekton Services on its own number above; Tekton Services does not forward one party's message to the other, and instead communicates separately with each in its own words.

Consent and Opt-In

Customers: By sending a text message to Tekton Services at (848) 283-5866, you consent to receive SMS messages from Tekton Services related to your home service request. The first reply you receive will be a compliance disclosure identifying Tekton Services, stating the expected message frequency, noting that message and data rates may apply, and describing the STOP and HELP keywords. Consent is not a condition of purchase: you are under no obligation to continue using the service after receiving the disclosure, and can reply STOP at any time to opt out.

Contractors: Contractors are recruited and onboarded by a Tekton Services representative. A contractor consents to receive SMS at (888) 786-8579 when, in agreeing to join the Tekton Services network, the contractor gives us their mobile number for work coordination. The representative tells the contractor at that time that Tekton Services coordinates all work by text from that number and that the contractor can reply STOP at any time to stop the texts. Contractors may also give SMS consent by checking the separately-labeled SMS consent box (not pre-selected) on our contractor page, or by saying so in an email application to info@tektonservices.llc. Those are additional ways to consent, not the only ones.

Text messaging is how Tekton Services coordinates contractor work. A contractor who does not want text messages, or who replies STOP, will not receive job offers from us and cannot be dispatched; we do not operate a separate non-SMS dispatch channel. Nothing about text messaging changes what a contractor is paid for work already performed.

The first message a contractor receives from (888) 786-8579 is a welcome text containing a link to set up the payment account Tekton Services uses to pay them. If that setup is not finished, we send at most two reminders. After that, messages are operational only: job offers, scheduling and confirmations, and payment and payout notices. Message frequency depends on how much work the contractor takes on; a typical job involves a handful of messages, up to roughly 15 per job. Msg&Data rates may apply. Reply STOP at any time to opt out, or HELP for help; you can also email support@tektonservices.llc. We do not send contractors marketing or promotional messages.

Message Types

Messages sent through the Tekton Services platform are transactional and service-related. We do not send marketing or promotional messages. Messages may include:

• Initial conversational replies while we look for a contractor
• Quote delivery, comparisons, and better-offer notifications (lower price or sooner availability)
• Scheduling confirmations, rescheduling, and reminders
• Address-sharing confirmation prompts before a contractor visit
• Job status updates, consultation visit follow-ups, and service completion notices
• Contractor cancellation notices and "checking other options" updates
• Payment link delivery, payment confirmations, refund notifications, and dispute notifications
• Rating and feedback requests after a job completes
• Request expiration or timeout notices when a job cannot be matched
• For contractors: the payment-account setup link and up to two reminders, job offers, price and availability confirmation requests on a job we are quoting, job assignment, scheduling, rescheduling and appointment reminders, cancellation and offer-expiration notices, and payout notifications
• Other operational notifications necessary to coordinate your service request

Message Frequency

Message frequency varies with the complexity and duration of your service request. A typical request involves 5 to 15 messages per service interaction; requests with multiple quotes, rescheduling, disputes, or refunds may involve more.

Message and Data Rates

Message and data rates may apply. Contact your wireless carrier for details about your text messaging plan and any charges that may be incurred.

Opt-Out Instructions

You can opt out of receiving SMS messages at any time:

• Reply STOP to any message from Tekton Services to unsubscribe from all SMS communications. You will receive a single confirmation message and no further texts will be sent.
• Reply HELP to any message for assistance and support information.

After opting out, you will no longer receive service-related messages. If you wish to resume SMS communications in the future, you may text us again to re-enroll.

Customer Support

For help or questions about our SMS program, you can:

• Reply HELP to any message from Tekton Services
• Email us at info@tektonservices.llc

Privacy

Your privacy is important to us. Your mobile phone number and personal information will not be shared with or sold to third parties for marketing or promotional purposes. For full details on how we collect, use, and protect your information, please see our Privacy Policy.

Service Terms

Tekton Services acts as a platform connecting customers with independent contractors. We are not a party to the service agreement between customers and contractors. Contractors are independent professionals responsible for the quality and completion of their work.

Tekton Services does not guarantee the availability, quality, or timeliness of any contractor's services. We require contractors to self-attest to any applicable licensing and insurance as part of joining our network and reserve the right to verify these attestations, but we do not guarantee the accuracy of contractor-provided information. Customers should independently verify a contractor's credentials and exercise their own judgment before hiring.

Payment Terms

Payment for services is processed through our secure payment platform. Tekton Services LLC is the merchant of record for all transactions. Services are performed by independent contractors, who are paid by Tekton Services. All payment processing is handled by Stripe, a PCI-compliant third-party payment processor.

Limitation of Liability

Tekton Services provides the platform on an "as is" basis. To the fullest extent permitted by law, Tekton Services LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our platform or the services provided by contractors.

Modifications

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes are posted constitutes acceptance of the modified terms.

Contact Information

Tekton Services LLC
Email: info@tektonservices.llc
Website: tektonservices.llc