SMS Messaging Terms

Last updated: September 2026

About Our Service

Tekton Services is an SMS-based home services platform that connects customers with trusted local contractors. All communication between customers, contractors, and our service is conducted via text message.

Our SMS Numbers

Tekton Services operates two separate SMS numbers, each with its own intended audience:

• Customer SMS number: (848) 283-5866. All customer-facing messages are sent from, and received on, this number. Customers should only text this number; any other phone number is not used for customer inquiries.
• Contractor SMS number: (888) 786-8579. This number is published on our contractor page, and a Tekton Services representative identifies it to each contractor before the contractor joins the network. Only contractors who have agreed to join the Tekton Services network ever receive messages from this number.

Customers and contractors never text each other and never see each other's phone number. Each party texts Tekton Services on its own number above, and Tekton Services communicates separately with the other party in its own words. Customers should not text the contractor number, and contractors should not text the customer number.

How We Collect Consent

Customers: Customers initiate contact by sending a text message to Tekton Services at (848) 283-5866. By sending this first message, you provide your consent to receive SMS messages from Tekton Services related to your home service request. Consent to SMS is not a condition of purchase; you can also reach us by emailing info@tektonservices.llc. Immediately after your first inbound message, Tekton Services sends a compliance reply identifying the brand, stating the expected message frequency, noting that message and data rates may apply, and describing how to reply STOP to opt out and HELP for assistance. A conversational reply from our agent follows separately.

Contractors: Contractors are recruited and onboarded by a Tekton Services representative, not through a self-service signup. A contractor consents to receive SMS from Tekton Services at (888) 786-8579 when, in agreeing to join the Tekton Services network, the contractor gives us their mobile number for work coordination. The representative tells the contractor at that time that Tekton Services coordinates all work by text from that number, roughly what the texts cover, and that replying STOP stops them. Contractors may also give SMS consent by checking the separately-labeled SMS consent box (not pre-selected) on our contractor page, or by saying so in an email application to info@tektonservices.llc. Those are additional ways to consent, not the only ones.

Text messaging is how Tekton Services coordinates contractor work. A contractor who does not want text messages, or who replies STOP, will not receive job offers from us and cannot be dispatched; we do not operate a separate non-SMS dispatch channel. Nothing about text messaging changes what a contractor is paid for work already performed.

The first message a contractor receives from (888) 786-8579 is a welcome text containing a link to set up the payment account Tekton Services uses to pay them. If that setup is not finished, we send at most two reminders. Every message after that is operational: job offers, scheduling and confirmations, and payment and payout notices. Message frequency depends on how much work the contractor takes on; a typical job involves a handful of messages, up to roughly 15 per job. Msg&Data rates may apply. Reply STOP at any time to opt out, or HELP for help; you can also email support@tektonservices.llc. We never send contractors marketing or promotional messages.

Types of Messages

Messages to customers may include:

• Compliance welcome / first-contact disclosure
• Conversational replies while we search for a contractor
• Quote delivery, quote comparisons, and better-offer notifications (lower price or sooner availability)
• Scheduling confirmations, rescheduling, and reminders
• Address-sharing confirmation prompts before a contractor visit
• Consultation visit follow-ups and job status updates
• Contractor cancellation notices and "checking other options" updates
• Service completion notices
• Payment link delivery, payment confirmations, refund notifications, and dispute notifications
• Rating and feedback requests
• Request expiration or timeout notices when a job cannot be matched
• Other operational notifications necessary to coordinate your service request

Messages to contractors may include:

• The payment-account setup link, and up to two reminders if setup is not finished
• Job offers, with the location, scope, appointment window, and exact pay
• Price and availability confirmation requests on a job we are quoting
• Job assignment and acceptance confirmations
• Scheduling, rescheduling, and appointment reminders
• Job offer expiration and cancellation notices
• Payout notifications

Message Frequency

Message frequency varies with the complexity and duration of your service request. A typical request involves 5 to 15 messages per service interaction; requests with multiple quotes, rescheduling, disputes, or refunds may involve more. We do not send marketing or promotional messages.

Opting Out

You can opt out of receiving SMS messages at any time. Reply STOP to any message from Tekton Services to unsubscribe. After opting out, you will receive a single confirmation message and no further texts will be sent.

Reply HELP for assistance, or contact us at info@tektonservices.llc.

Message and Data Rates

Message and data rates may apply. Contact your wireless carrier for details about your messaging plan.

Privacy

Your phone number is used solely for service-related communications through the Tekton Services platform. We will not share, sell, or provide your mobile information to third parties for marketing or promotional purposes.

Data collected through SMS interactions is handled in accordance with applicable privacy regulations and is used only to facilitate the home services you request. For full details, see our Privacy Policy.

By using our SMS service, you agree to our Terms & Conditions.

Contact

Tekton Services LLC
info@tektonservices.llc