SMS Messaging Terms

Last updated: October 15, 2026

1. About our Service

Tekton Services LLC ("Tekton") operates an SMS-coordinated home services business. Tekton sells jobs to customers as merchant of record and engages independent contractors ("Contractors") as vendors to perform the work. Tekton coordinates customers and Contractors by text message on separate numbers.

These SMS Messaging Terms explain consent, message types, frequency, rates, and opt-out. Our Terms & Conditions and Privacy Policy also apply. If there is a conflict about who the customer contracts with or who is merchant of record, the Terms & Conditions control.

2. Our SMS numbers

Customers and Contractors never text each other through us and do not see each other’s phone numbers. Each party texts Tekton on its own number; Tekton communicates separately with each side. Customers should not text the contractor number; Contractors should not text the customer number.

3. How we collect consent

Customers. By sending a text to (848) 283-5866, you consent to receive SMS from Tekton related to your home service request. Consent to SMS is not a condition of purchase; you may also email info@tektonservices.llc. After your first inbound message, Tekton sends a compliance reply identifying the brand, expected frequency, that message and data rates may apply, and STOP / HELP instructions. A conversational reply may follow separately.

Contractors. Contractors are recruited and onboarded by a Tekton representative (and may also apply via our contractor page). A Contractor consents to SMS at (888) 786-8579 when they give Tekton their mobile number for work coordination as part of joining the network. The representative explains that Tekton coordinates work by text from that number and that STOP opts out. Contractors may also consent by checking a separately labeled, not pre-selected SMS consent box on the contractor page, or by stating consent in an email application to info@tektonservices.llc.

Text messaging is how Tekton coordinates Contractor work. A Contractor who does not want texts, or who replies STOP, will not receive job offers and cannot be dispatched; we do not operate a separate non-SMS dispatch channel. Opting out of SMS does not change pay owed for work already properly completed and accepted under the Contractor’s agreement with Tekton.

The first message a Contractor receives from (888) 786-8579 is typically a welcome text with a link to set up the Stripe payout account Tekton uses to pay them. If setup is unfinished, we send at most two reminders. After that, messages are operational (job offers, scheduling, payout notices). We do not send Contractors marketing or promotional messages.

3A. Automated and AI-assisted messages

Tekton uses an automated system that includes artificial intelligence (AI) to read the texts and photos you send and to draft and send many of the replies you receive on our customer and contractor numbers. This includes quotes, booking and scheduling messages, payment links, and job offers.

Quote prices and Contractor pay come from Tekton’s set rate cards and pricing formulas, and the order in which Contractors receive job offers comes from fixed dispatch rules. The AI does not set prices or choose Contractors.

Tekton staff can review conversations and step in. Our system is instructed not to claim to be a person; if you ask whether you are texting a person, it will tell you that Tekton’s texts are automated. If you would like a person to follow up, say so in your text or email info@tektonservices.llc.

4. Types of messages

To customers (examples): compliance welcome; conversational replies while we prepare a quote or find coverage; quote delivery and updates; scheduling / rescheduling / reminders; address-sharing confirmation before a visit; job status and completion notices; payment-link delivery, payment confirmations, refund or dispute notices; rating requests; expiration notices when we cannot fulfill a request; other operational notices needed to fulfill the job you bought from Tekton.

To Contractors (examples): payout-account setup link and up to two reminders; job offers (location, scope, window, exact pay); price/availability checks on jobs we are quoting; assignment and acceptance confirmations; scheduling reminders; offer expiration / cancellation; payout notifications.

5. Frequency

Frequency varies with the job. A typical customer request involves about 5 to 15 messages per service interaction; more if there are changes, disputes, or refunds. Contractor frequency depends on how many offers they receive and accept; a typical job may involve up to roughly 15 messages. We do not send marketing or promotional SMS.

6. Message and data rates

Message and data rates may apply. Contact your wireless carrier for your plan details.

7. Opting out and help

Reply STOP to any Tekton message to unsubscribe from SMS on that program. You will receive a single confirmation and no further texts. Reply HELP for assistance, or email info@tektonservices.llc or support@tektonservices.llc.

After STOP, you will not receive service SMS. Customers who still want service may email us; Contractors who STOP cannot be dispatched by SMS.

8. Privacy

Mobile numbers and SMS content are used to operate the Service. We will not share, sell, or provide mobile information to third parties for marketing or promotional purposes. See our Privacy Policy for full details.

9. Contact

Tekton Services LLC
info@tektonservices.llc
https://tektonservices.llc